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Senior DevOps Engineer (international team)

Innso is hiring!

About

As a product of Foundever™, innso is a Customer Engagement Management (CEM) platform that delivers real operational efficiency and an optimized customer experience. Designed by operations, for operations and using a deep knowledge of the customer experience, the innso platform simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.

They are looking for talents interested in building a platform that meets the challenges of digital customer relations: omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics.

Their values: team spirit, autonomy, conviviality and agility.

Let's start by discovering the innso application:

Job Description

🌏 Context

Our hosted applications go from single server applications to 2-tier and 3-tier architectures as well as containerized applications and micro-services. The team participates also in Public and hybrid Cloud projects as more and more workloads from the group move to the Public Cloud. Everyone is expected to participate in the enhancement and evolution and the different solutions managed as well as be up to date and eventually propose new solutions to be implemented. The Team is fond of Open Source software and solutions but we also work with several partners and editors. To cope with our current DevOps needs, we are opening a position of DevOps Engineer.

💼 Missions

  • Design, develop and automate process to deliver client infrastructure on our cloud platform (mainly hosted on AWS).

  • Manage platforms through automation, tooling, tuning and new solutions.

  • During regular days and on-call duty periods, follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels.

  • Provide support and collaborate with Development and Delivery Teams.

  • Handle (create and update) all documentation related to the items above.

🤖 Technologies

Main technologies used for this role: Linux Systems (Debian) – AWS Cloud Services (Lambda, ECS, EC2, EKS and S3) – Kubernetes – Web Services – Terraform – Ansible – Docker – Git. Here is our full technical stack.

🤝 How we work

The DevOps team works transversally to support and build hosting infrastructure for the Development and Delivery teams. We use the kanban agile method to manage our activity. Product development teams are driven by the Agile Scrum method, organized in squads of 8-9 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend & backend) and QA Engineers. Just like our DevOps team, our UI/UX Designers are also working transversally for all squads.

Preferred Experience

🎯 Required

  • At least 5 years of experience working in a production or system management team for critical services and applications.

  • Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.

  • Good expertise managing Linux Systems (Debian).

  • Knowledge about networking: TCP/IP, Web Services, tiered application services.

  • Scripting experience in shell, python, etc.

  • Experience working in a normalized environment and knowledge of Agile DevOps processes.

🍒 Nice to have

  • Strong knowledge of Azure: AKS, Key Vault, Azure DevOps, ACR, Azure Monitor, and Storage Account.

  • Experience in process automation and with tools like Ansible.

  • ITIL knowledge.

Recruitment Process

1️⃣ Meet Jonathan, our HR Manager, to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)

2️⃣ Meet our DevOps Managers to assess your skills and problem solving mindset. (45 min)

3️⃣ Meet our CTO Nicolas for an informal chat and make sure that you could fit into our existing team. (45 min)

Additional Information

  • Contract Type: Full-Time
  • Location: Warsaw
  • Experience: > 5 years
  • Possible partial remote
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